Wieland North America, Inc.

Customer Service Representative

Job Location US-KY-Shelbyville
ID 2024-2686
# of Openings
Posted Date
1 month ago(6/3/2024 9:10 AM)


Unleash your Potential - Seize your career opportunity now, with Wieland!


Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.


Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safetyambitionoptimismreliabilityownershipdiversity, & respect.


Wieland is hiring a Administrative Assistant. The Administrative Assistant will be responsible for supporting documentation and communication with internal and external parties. A successful candidate will be detail-oriented and maintain a sense of urgency while providing industry-leading customer service. This role is located in Shelbyville, KY and will be fully on-site.


Administrative Assistant Responsibilities:

  • Support Account Managers to execute price fixation agreements for customers and suppliers.
  • Cultivate and maintain positive relationships (email, phone, virtual meetings) with customers, suppliers, and other teams within the Wieland network through effective communication and problem-solving. Act as a point of contact for customer inquiries on pricing, providing timely and accurate information.
  • Manage and enter purchase orders, sales contracts, invoices, and data into SAP and other databases.
  • Handle administrative responsibilities, including general accounting, AP/AR responsibilities, order processing, documentation, and record-keeping.
  • Match purchase requisitions/orders with invoices and forward them to accounts payable for payment processing, as needed.
  • Track the status and follow up on all invoice inquiries to ensure suppliers are paid timely.
  • Support receiving and scheduling processes for mills/foundries.

Administrative Assistant Qualifications:

  • High school education is required; College education is preferred.
  • Experience in pricing/hedging preferred, with a focus on ferrous/non-ferrous metals.
  • SAP experience preferred.
  • Excellent interpersonal, professional communicator.
  • Ability to manage administrative tasks with a high degree of accuracy and attention to detail.
  • 3+ years of administrative experience necessary
  • Detail oriented.
  • Strong MS Office skills with an emphasis on Excel and PowerPoint
  • Strong mathematical and analytical background
  • Willingness to live the Wieland values (Environmental, Health & Safety; Ambition; Respect; Reliability; Diversity; Optimism; Ownership)


Joining Wieland’s team gives you…

  • Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
  • Retirement Savings - 401(k) contribution + match.
  • Work/Life Balance - Paid Vacation & Holidays.
  • Growth Opportunities - We have over 8,000+ employees worldwide and 35+ locations in North America alone. Growth opportunities are limitless!
  • Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
  • Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.




Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.   Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.


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